Refund policy

14 days, no questions asked

If Zuvo isn't right for you, we'll refund the full amount within 14 days of your first subscription payment. Write to support@getzuvo.app from the email on your account. We refund the same way you paid, within 14 days.

The same applies to your first yearly payment: if you switch to a yearly plan and change your mind within 14 days, we refund the yearly payment in full.

AI credit packs

AI credit you bought separately doesn't expire. We refund a credit pack in full within 14 days of buying it if you haven't used any of it.

Later

After 14 days we don't refund the paid period, but you can cancel any time and the next payment won't be charged. For yearly plans we may give a pro-rata refund if the service has a serious outage.

Withdrawal

As a consumer you can withdraw from the contract within 14 days without giving a reason. Just tell us by email at support@getzuvo.app. Abuse (repeated purchases and refunds) may lead to the account being blocked.